Shipping policy

Shipping Policy

At REHEBS, we are committed to providing clear and reliable shipping information.

This Shipping Policy explains our order processing times, shipping estimates, tracking information, and delivery details.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM (Midnight) Eastern Standard Time (New York)

Orders are processed according to our business-day schedule.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Order Processing

All orders are typically processed within:

1–3 Business Days

Orders are processed and fulfilled:

Monday – Friday

Weekends and public holidays are not counted as processing days.

Order processing may include:

  • Payment confirmation

  • Order preparation

  • Product packaging

  • Preparation for carrier pickup

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that order processing time is separate from carrier transit time.

Shipping Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

6–9 Business Days

Shipments are handled:

Monday – Friday

Transit time refers to the estimated time required for the shipping carrier to deliver your order after shipment.

Estimated Total Delivery Time

Our estimated total delivery timeframe is:

7–12 Business Days

This timeframe includes:

  • Order processing time: 1–3 business days

  • Transit time: 6–9 business days

Weekends and public holidays are not counted as business days.

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may occasionally vary depending on:

  • Carrier operations

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Other circumstances outside our reasonable control

Shipping Schedule

Orders are fulfilled and shipped:

Monday – Friday

Orders are not normally processed or shipped on weekends or public holidays.

Carrier schedules may also be affected by public holidays or other operational conditions.

Shipping Availability

Shipping availability is determined by the delivery destination entered during checkout.

Available shipping services will be displayed before you complete your purchase.

If shipping is not available to a particular destination, the applicable shipping option will not be offered during checkout.

Shipping Costs

Shipping fees, if applicable, are calculated during checkout based on factors such as:

  • Delivery destination

  • Available shipping method

  • Order details

The applicable shipping cost will be clearly displayed before you complete your purchase.

From time to time, REHEBS may offer free shipping promotions.

Any applicable shipping promotion or offer will be displayed on our website or during checkout.

Order Confirmation

After successfully placing your order, you should receive an order confirmation email at the email address provided during checkout.

Please review your order information carefully, including:

  • Products ordered

  • Shipping address

  • Email address

  • Contact information

If you notice an error, please contact our Customer Support team as soon as possible.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number when available.

Please allow up to:

48 Hours

for tracking information to become active or update after your package has been handed over to the shipping carrier.

You can use the tracking information provided in your shipping confirmation email to monitor your order status.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

Customers are responsible for providing correct shipping information, including:

  • Full name

  • Street address

  • Apartment, suite, or unit number when applicable

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Phone number

  • Email address

REHEBS is not responsible for delays, failed deliveries, or additional shipping expenses resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist before your order has been shipped.

However, address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Delayed Deliveries

Although we aim to have orders delivered within the estimated 7–12 business day timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

Possible causes may include:

  • Severe weather conditions

  • Carrier transportation delays

  • High shipping volumes

  • Public holidays

  • Transportation disruptions

  • Other unexpected logistics issues

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will review the available tracking information and assist where appropriate.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost during transit, please contact us as soon as possible.

Please provide:

  • Your order number

  • Tracking number, if available

  • Shipping address

  • A brief description of the issue

Our Customer Support team will review the available shipment information and assist with the carrier investigation when appropriate.

Damaged Packages

If your package arrives damaged, please contact our Customer Support team as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged item

  • Photos of the shipping packaging when applicable

  • Photos of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Our team will review the information provided and assist you in accordance with our applicable store policies.

Packages Marked as Delivered

If carrier tracking shows that your package has been delivered but you cannot locate it, please:

  • Check the delivery location around your property

  • Check with household members or neighbors when appropriate

  • Review the carrier's tracking information

  • Contact the shipping carrier for additional delivery details

If you still cannot locate the package, please contact our Customer Support team with your order number and tracking information so we can review the available shipment details.

Public Holidays

Orders are processed and shipped on business days only.

Business days are:

Monday – Friday

Weekends and public holidays are excluded from handling and transit calculations.

Public holidays may also affect carrier schedules and estimated delivery times.

Contact Us

If you have questions regarding shipping, tracking, delivery, or an existing order, please contact us:

REHEBS

Phone:
+1 317-555-4826

Email:
info@rehebs.com

Business Address:
1050 W 72nd St
Indianapolis, IN 46260
United States

Website:
rehebs.com

Thank you for choosing REHEBS. We are committed to providing clear shipping information and dependable customer support throughout your shopping experience.